DownloadSpace Support
Answers to the most common questions about DownloadSpace. Still stuck? Write to us.
Getting started
- Open DownloadSpace and start a scan. The first scan can take a while on a large disk; later scans are faster.
- Review the results. Nothing is removed until you select it and confirm.
- If macOS asks for access to a folder, allow it. You can change this later in System Settings → Privacy & Security.
Getting a file back
- Everything DownloadSpace removes goes to the Trash. Open the Trash in the Dock, select the file and choose File → Put Back.
- Once the Trash is emptied, files can only be recovered from a backup such as Time Machine.
Purchases
- DownloadSpace Pro is a one-time purchase – no subscription.
- New Mac or reinstalled the app? Use Restore Purchases in the app with the same Apple Account – you won’t be charged again.
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Contact
Write to support@thespaceappsuite.com. Please include the DownloadSpace version and your macOS version.