StorageSpace Support
Write to support@thespaceappsuite.com – we usually answer within two working days. Please include your macOS version, the StorageSpace version and, if you can, a screenshot.
Frequently asked questions
Why does StorageSpace ask for my Home folder?
Mac App Store apps can only look at folders you choose. Pick your Home folder to see what fills it, or choose a whole disk such as Macintosh HD or an external drive.
Some folders were not measured. Why?
macOS protects some folders – other apps’ data, Contacts, Calendars, Mail, Messages, the Photos library – and would ask a separate permission for each. StorageSpace skips them instead. To measure them too, turn on Full Disk Access once: click Open Full Disk Access Settings in StorageSpace, drag StorageSpace from the Finder window into the list (or click + and choose it) and switch it on. StorageSpace rescans by itself.
StorageSpace is not in the Full Disk Access list.
That is normal: macOS lists an app there only after it has been added once. Click + below the list and choose StorageSpace in Applications, or drag it into the list from Finder.
What is “System Data” and why is it so big?
It is everything outside your own files: local Time Machine snapshots, caches and logs, iPhone backups, virtual machines and space reserved by macOS. StorageSpace shows how big this part is and which of it can be found in your Home folder; the rest is managed by macOS.
I moved items to the Trash, but I have not got more space.
StorageSpace moves files to the Trash, so you can undo. Empty the Trash in Finder to get the space back.
Why can I not select some folders?
Your Home, Library and its main folders, the Photos library, iCloud Drive, Mail and system folders are protected, because removing them would do more harm than good. Open them and select what is inside instead.
What is free and what does Pro unlock?
Analyzing, the map and every list are free, and you can try one cleanup of up to 1 GB. StorageSpace Pro is a one-time purchase that unlocks Move to Trash without limits. No subscription.
I bought Pro on another Mac. How do I unlock it here?
Use the same Apple Account, open StorageSpace and choose Restore Purchases in the StorageSpace menu or in the Pro window.